<aside> 💡 Please only come to the station after taking the steps on ‣

</aside>

Please come to the info point in our area in UG1 (near McDonalds). You will get a detailed briefing as well as a yellow or orange vest.

What do we do once a train arrives:

<aside> 🚂 A group of Ukrainian and Russian speakers will go up the announced platform and spread evenly along with the platform.

1. Please make sure there’s no crowding.
2. You welcome people who are getting off the train, help with luggage/ trolleys and assist elderly people and children.
3. Please do not start long conversations on the platforms, but guide those who are arriving down to our area in UG1. </aside>

<aside> 👉 Small groups of volunteers will be stationed along the way down to UG1 to guide the way. Make sure nobody gets lost on the way. And of course: be friendly and welcoming. Please also be attentive and see if your help is needed somewhere.

</aside>

<aside> 💬 While bringing people down, please already try to figure out more about their situation. We have to differentiate between three main groups: Do they ...

• Continue traveling the same day?
• Want to stay in Berlin for only a few days?
• Want to stay in Berlin long-term? </aside>

How to act and behave

• We wrote down some simple and general 🔗 principles which are easy to apply
• Please also check our general 🔗 **rules of conduct**

Additionally to the general information, here at Hauptbahnhof, we offer some particular help.

<aside> 👉 There are special stations for BIPOC and LGBTQIA+. Please bring people there if they need special help.

</aside>

<aside> 👉 Stay safe! Please make sure to look out for your own safety! There are psychologists available not only for the refugees but also for the volunteers through DRK.

🔗 Read up about self-care

</aside>

<aside> 👉 Stay safe! Contact the police immediately in dangerous situations.

</aside>

<aside> ⚠️ There are some people approaching our volunteers and others, offering them money to host women and/or children.

If anyone approaches you, tell them to wait where they are and **IMMEDIATELY INFORM THE POLICE @BERLIN HBF

📞** 030206229369 Explain to them where the person is located and they will handle them.

</aside>

<aside> 🚨 For emergencies call 📞 112 – or approach DB security

</aside>

Deutsches Rotes Kreuz (DRK)

Can be found outside near the tent